12.1. If you have any concerns about the Services, you agree to let us know by email to [email protected] and give us a reasonable amount of time to investigate and resolve your concerns before you take any further action. For the purposes of these Terms further action includes stopping payment or making any chargeback or similar claim
13.1. The protection of confidentiality is very important to us. When you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent.
13.2. Where we disclose Confidential Information to you, you agree that the Confidential Information belongs solely and exclusively to us, and that you will not share it or use it in any way other than in discussions as part of your use of the Services;
13.3. In these Terms, Confidential Information means ideas, know-how, business practices, customer/client details, concepts and techniques, plans, trade secrets, and other confidential and/or proprietary information (“Confidential Information”). It excludes any information that was already known to us before you provided it, or where it was already in the public domain, created by us, or provided to us separately by someone else without any breach of these Terms and Conditions.
13.4. If we provide you with access to materials, information, resources, data and/or other content as part of the Services (“Content”), you agree to only use it in connection with your use of the Services and not to copy, disclose, share or otherwise use it for any commercial reasons without our express consent.
13.5. Our obligations shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings, to allow us to obtain legal advice, where we have been directed to do so by a court or other body of equivalent jurisdiction or where we reasonably believe you are at risk of danger to yourself or others.
14. Our Intellectual Property
14.1. We take the protection of our Intellectual Property Rights in relation to our Content and Services very seriously. When you purchase our Services you agree and undertake that from the date of purchase that you WILL NOT:
14.1.1. copy, reproduce, sell, license, share or distribute any of our Content, whether during the period of provision of the Services, or at any time thereafter;
14.1.2. record any Sessions or any Content;
14.1.3. infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights.
14.2. In the event of your breach of your obligations relating to our Intellectual Property then damages, loss, or irreparable harm may arise and, in such circumstances, we shall be entitled to seek relief, including injunctive relief against you.
14.3. The provisions above shall continue in force notwithstanding termination for any reason.
15. Your Personal Data and how we use it
15.1. Personal data in these Terms means any information which is capable of capable of identifying another individual.
15.2. Any Personal Data you provide to us will be maintained, stored, accessed and processed in accordance with recognized data protection laws and legislation including the General Data Protection Regulation 2016/679. We shall only process your Personal Data to the extent reasonably required to enable proper delivery of the Services, and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at www.randilee.net.
16. Reviews and Testimonials
16.1. If you share testimonials, reviews, comments, information, graphics or images (“Client Content”) with us you are granting to us, free of charge, permission to exhibit, copy, publish, distribute, use on our website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, that Client Content in any way as we reasonably require within our business or to lawfully promote our business. You can amend your consent at any time by emailing us.
16.2. When sharing Client Content you confirm that you have the legal right to share it and that it doe not infringe any third party’s intellectual property or other rights.
16.3. These provisions shall survive termination.